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Frequently Asked Questions
Clearpay is an instalment payment option, a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments every 2 weeks without any interest when all payments are made on time.
Just shop on Canterbury and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa/Mastercard). If you’ve used Clearpay before then you just need to log into your account. Then complete your order and it’s that easy.
Please note, that all items in your shopping bag must be eligible for Clearpay and that the basket total is over £10.
Clearpay is not available on purchases of gift cards or e-gift cards, pre-order items or subscriptions. If your order contains any of these items, you will need to purchase these items separately.
All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
A late payment fee of £6 will be charged to your account if funds are not available when the automatic payment is due. An additional £6 fee will then be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.
Please read the Clearpay Payment Purchase Agreement.
Clearpay orders are delivered within our standard delivery timeframes like any normal order from canterbury.com
Yes, you can also use a promotional code with Clearpay to pay for your purchase as long as the basket value is over £10.
Clearpay returns will follow our standard returns process. Please note, refunds for Clearpay will be refunded from canterbury.com to Clearpay and we cannot provide an exchange or cash refund. As soon as the refund has been processed it will drop into your online Clearpay account. Further questions about Clearpay.
To arrange your return please log into your account, select your order and click the return button where you will be guided through the returns process.
Alternatively, if you are experiencing any issues contact us by logging into your account.
Once you have requested your return you have up to 30 days from the day you received your order to return your items to us. Please return the items in their original packaging, package the items securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you return your items to us..
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.
Please note, all unwanted items need to be returned in pristine condition with all tags intact.