Please read these terms and conditions before purchasing any Canterbury products on the website. By making a purchase, you agree to be bound by these terms and conditions.
1. Your account You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please ensure your password is kept confidential and secure, and inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure the details you provide are correct and complete, and inform us immediately of any changes to the information provided when you registered.
The website only sells products to individuals who can purchase with a credit card/debit card. If you are under sixteen (16), you may use the website only with the permission and supervision of a parent or guardian.
Canterbury reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.
3. Our contract
When you place an order to purchase a product from the website, we will send you an email confirming receipt and containing order details. Your order represents an offer to us to purchase a product, which is accepted when we send an email to you confirming that we have accepted the order (the ‘order confirmation email’). Such acceptance will be complete when we send the order confirmation email to you. You are seeking to enter into a contract with Canterbury when you place an order.
This contract is legally binding when you have placed an order, your order has been accepted by us and we have sent you the confirmation email.
Canterbury will retain the title in the products until full payment has been made by you and has been received by Canterbury .
Canterbury reserves the right to hold any orders prior to shipping for security review. Canterbury only delivers its products to the locations listed on the website. In the event that an order is placed for a delivery to a location where we do not deliver, the order will be cancelled and a refund processed.
We will endeavour to deliver all products ordered within the time period specified on your order confirmation email. Please click here to view our delivery details and charges (if applicable).
All products purchased from the website are made pursuant to a shipment contract. This means that the risk of loss for such products passes to you on delivery to the carrier. If you have received your order confirmation email but your products have not arrived within the time specified, please contact us and we will do our best to assist. Please allow an additional day before raising a query during exceptionally busy periods (e.g. Christmas) or when the weather is particularly inclement.
If your order has not been received within the specified timescales set out below, in the first instance please check whether your local mail delivery office is holding your parcel. If they do not have your products, please contact us and we will do our best to assist.
You can only return Canterbury products that have been purchased directly through this website. Canterbury products purchased at a retail store or from other websites must be returned to the original store or site from which they were purchased.
If you are not happy with your Canterbury products, please follow our delivery, returns, exchanges and repairs policy, so that we can exchange or refund your order. Canterbury reserves the right to reject the return of products that are not returned in accordance with this policy procedure. We may request that you pay delivery charges to return such goods back to you. Our returns policy does not affect your statutory rights.
Return or exchange
You may exchange or return new, unworn or unused products within 14 days of the date the goods were shipped to you. Canterbury offers UK customers the option of a free exchange providing the item is priced the same or less than the one originally purchased on your order. At present we are unable to offer exchanges to our international customers.
Please note: your right to exchange or return products is separate from your statutory right to cancel your order under the distance selling regulations (see below).
We will not refund the original delivery charge in the case of exchanges or returns.
Please note: you will only be reimbursed the original delivery charge where you exercise your statutory right to cancel within 7 working days. This period begins after the day of receipt of the goods under the distance selling regulations – see statutory right to cancel below.
In the case of returns, you will only be refunded the value of the goods ordered.
We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.
This returns procedure does not affect your statutory right to cancel or any of your other statutory rights.
Statutory right to cancel
If you are a UK or EU customer, in addition to our returns or exchange procedure, you have seven (7) working days (beginning the day after receipt of the goods) to cancel your purchase order under the distance selling regulations.
These legal rights do not apply to non-EU customers.
Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods and the original delivery charge.
Where you fail to return the product(s) in question or you send them at our expense, or if our appointed courier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty, in which case, such costs shall be at our expense).
Where you exercise your right to cancel within 7 (seven) working days, you should return the goods to us as soon as reasonably practicable. Please note: if we have provided any services as part of the purchase (e.g. products made to order or gift wrapping) and we have begun to provide these services before you have exercised your right to cancel, we shall not reimburse the costs of such services.
How do I exercise my statutory right to cancel?
In order to exercise your right to cancel, please:
b) write to us at our address at the end of these terms; making it clear in your correspondence that you are giving notice to exercise your statutory right to cancel.
Your email, letter or fax will be deemed to have been received by us on the date you send it (provided it is sent to the correct address and it is sufficiently clear that you are exercising your right to cancel). Please try and keep the confirmation of any fax, letter or email to demonstrate the date when you sent it.
Conditions for all returns, exchanges or statutory right to cancel
All goods must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service, such as Royal Mail Special Delivery.
With your purchase of Canterbury products, you will receive a delivery note and returns form To return items, whether for exchange or return, simply fill out the form as instructed, include it in the package and attach the label to the outside of the package then post it back to us. If you do not have your returns form, our returns team will be happy to send electronic copies you can print at home. Contact us
Please do not return items to our head office address in Stockport, as all returns are processed at our warehouse in Birmingham If you return items to our head office, your return may be severely delayed.
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please accept our apologies. Please contact our customer service team and we will arrange a collection of these good. Any replacements will be sent at no extra cost.
6. Feedback and complaints policy
We welcome any comments about our service, so we can improve it. Our aim is to deal with any problems quickly and fairly. If you wish to complain, please e-mail our customer services team stating clearly that you are making a complaint. Alternatively, call us on the number stated on the website and say that you wish to make a complaint. Our aim is to respond within seven (7) working days, either resolving the complaint, or with a timescale for resolution.
7. Pricing and availability
All prices are quoted in Pounds Sterling and are inclusive of VAT unless otherwise specified. All item prices are exclusive of delivery charges. A list of our international delivery charges can be found on the website. We list availability information for products sold on the website, including on each product information page. We cannot be more specific about availability than what is stated on the site. Dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products are subsequently found to be unavailable.
Despite our best efforts, a small number of the products on the website may be mis-priced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping the products or cancel your order and notify you of such cancellation.
When ordering products from the website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over them and cannot predict what they may be. Customs policies vary widely by country, so you should contact the local customs office for further information. Additionally, please note that when ordering from the website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important and we know you care about how order information is used and shared. International customers and customers dispatching products internationally should be aware that cross-border deliveries can be opened and inspected by customs authorities.
Trade Users Access to the Trade Website
1.Canterbury has allowed trade users to have access to and use of password protected and / or secure areas of the website including but not limited to Canterbury’s Trade Website (the “Trade Website”).
The Trade Website is restricted to Authorised Trade Users only (as defined below). Unauthorised users are prohibited from attempting to access and / or accessing areas of the Trade Website that they do not have rights of access to. For the avoidance of doubt, Canterbury may at its’ sole discretion take any action it deems appropriate against unauthorised users to prevent further access to the Trade Website.
Canterbury will provide Authorised Trade Users with account information including password and log-in details (“Account Information”) to access the Trade Website. The Authorised Trade Users must keep the Account Information confidential and they must not share it with any other third parties falling outside of the definition of Authorised Trade Users.
Authorised Trade Users must notify Canterbury immediately in the event of the following:
4.1.1If an Authorised Trade User loses their Account Information or becomes aware of access to their Account Information other than by the relevant Authorised Trade User; and
4.1.2If an Authorised Trade Users becomes aware or should reasonably know about use of their Account Information by any other person other than by the relevant Authorised Trade User.
In the event that an Authorised Trade User does not notify Canterbury immediately of such use as set out at clause 4.1.1 and 4.1.2 above, the relevant Authorised Trade User will be responsible for any and all liability incurred by Canterbury due to this unauthorised use.
5.In the event that Canterbury believes that an Authorised Trade Users account has been compromised, Canterbury may require the relevant Authorised Trade User to update their Account Information. Furthermore, Canterbury may suspend or limit the use of the relevant Authorised Trade Users account, refuse to provide services, and / or place hold on any on-going and new transactions occurring on the Trade Website.
Authorised Trade Users:-
The Authorised Trade Users shall include but not be limited to employees, participants and members of the following organisations as set out below:-