Returns Information
Returns Information
For exchanges / refunds, please complete the returns form provided with your order, enclosed in your original package. If requested we will refund the monetary value of the items returned, at the price you purchased them, but not the delivery charges (if applicable).
Goods must be returned in the same condition as received, with all tags and packaging intact. Canterbury reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on our part or because it is faulty, we will arrange for the collection. Please contact our customer support team: customerservices@canterbury.com
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account details have expired. Our returns procedure does not affect your statutory rights.
Please allow up to 14 days for your exchange / refund to be processed.
Canterbury.com offers UK customers the option of a free exchange providing the price of the item is the same or less than the one originally purchased.
At this moment in time we are unable to offer an exchange service to our international customers.
Returning items by post
Canterbury provides a free returns label for the UK & NI. If you arrange your own return via Royal Mail or another courier service, please complete the returns slip provided, and enclose this in your order. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.
Please return to;
Canterbury Of New Zealand
Premier Mill
West Street
Great Harwood
Blackburn
BB6 7LT
Our Returns Procedure does not affect your statutory rights.
Returns (International)
Canterbury does not cover the cost of international returns by post. Please return your items via the Post Office. Be aware your parcel could become stuck in customs and you will be responsible for any fees incurred. Make sure you have completed the returns slip provided with your order and enclose it in your return parcel. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.
We are currently unable to offer exchanges to our international customers.
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