Returns Information

Canterbury provides a free returns label for the UK & NI. If you arrange your own return via Royal Mail or another courier service, please complete the returns slip provided, and enclose this in your order. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.

To return any items via CollectPlus, please use the returns label provided.  If you have lost or misplaced this label, you can create your own returns label here https://www.collectplus.co.uk/canterbury

Please return to:

Canterbury Of New Zealand
Premier Mill
West Street
Great Harwood
Blackburn
BB6 7LT

Our Returns Procedure does not affect your statutory rights. 

Returns (International)

Canterbury does not cover the cost of international returns by post. Please return your items via the Post Office. Be aware your parcel could become stuck in customs and you will be responsible for any fees incurred. Make sure you have completed the returns slip provided with your order and enclose it in your return parcel. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.

We are currently unable to offer exchanges to our international customers.