Here at Canterbury, we're proud of the products we manufacture and the services which we provide. If you have a complaint, we want to put things right as quickly as possible. Please speak to a member of our store team or customer service team who will be happy to assist. If you would like to make a formal complaint, please email firstname.lastname@example.org marking your email 'Complaint.' We acknowledge all complaints and aim to provide a response within fourteen (14) working days.