Delivery & Returns
Delivery & Returns
At Canterbury we are proud to offer a fast and efficient delivery service.
UK Standard Delivery - Free
ROW - £10.00
Order tracking - Please contact our customer services team via the message tab on Ebay
Refunds and Exchanges
Unwanted items can be returned within 30 days for a refund or exchange. For exchanges please complete the returns form provided with your order, enclosed in your original package. If requested we will refund the monetary value of the items returned, at the price you purchased them, but not the delivery charges (if applicable).
Goods must be returned in the same condition as received, with all packaging. Canterbury reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on our part or because it is faulty, we will arrange for the collection. Please contact our customer support team: firstname.lastname@example.org
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account details have expired. Please allow up to 14 days for your refund to be processed. Our returns procedure does not affect your statutory rights.
Canterbury.com offers UK customers the option of a free exchange providing the price of the item is the same or less than the one originally purchased.
Returning items by post (UK only)
Canterbury does not cover the cost of returns. If you arrange your own return via Royal Mail or another courier service, please complete the returns slip provided, and enclose this in your order. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.
Please return to;
Canterbury Of New Zealand
Pentland Distribution Services
Our Returns Procedure does not affect your statutory rights.