Terms & Conditions

Welcome to Canterbury.com (the “website”). There are a few rules that visitors must follow when using our website, so we ask you to read our terms and conditions carefully.

This website is brought to you by Canterbury of New Zealand Ltd (“Canterbury”, or “we” or “us”) and all rights, including copyright, in the content of the website is owned or controlled by Canterbury.

Canterbury and its affiliates provide access to the website and sells its products to you subject to the terms and conditions set out on this page.

If you have any comments or queries relating to this website, please contact us.

Terms and conditions of sale

Please read these terms and conditions before purchasing any Canterbury products on the website. By making a purchase, you agree to be bound by these terms and conditions.

1. Your account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please ensure your password is kept confidential and secure, and inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure the details you provide are correct and complete, and inform us immediately of any changes to the information provided when you registered.

The website only sells products to individuals who can purchase with a credit card/debit card. If you are under sixteen (16), you may use the website only with the permission and supervision of a parent or guardian.

Canterbury reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, to understand how Canterbury uses the information gathered when you visit our website.

3. Our contract

When you place an order to purchase a product from the website, we will send you an email confirming receipt and containing order details. Your order represents an offer to us to purchase a product, which is accepted when we send an email to you confirming that we have accepted the order (the ‘order confirmation email’). Such acceptance will be complete when we send the order confirmation email to you. You are seeking to enter into a contract with Canterbury when you place an order.

This contract is legally binding when you have placed an order, your order has been accepted by us and we have sent you the confirmation email.

Canterbury will retain the title in the products until full payment has been made by you and has been received by Canterbury .

Canterbury reserves the right to hold any orders prior to shipping for security review. Canterbury only delivers its products to the locations listed on the website. In the event that an order is placed for a delivery to a location where we do not deliver, the order will be cancelled and a refund processed.

4. Deliveries

We will endeavour to deliver all products ordered within the time period specified on your order confirmation email. Please click here to view our delivery details and charges (if applicable).

All products purchased from the website are made pursuant to a shipment contract. This means that the risk of loss for such products passes to you on delivery to the carrier. If you have received your order confirmation email but your products have not arrived within the time specified, please contact us and we will do our best to assist. Please allow an additional day before raising a query during exceptionally busy periods (e.g. Christmas) or when the weather is particularly inclement.

If your order has not been received within the specified timescales set out below, in the first instance please check whether your local mail delivery office is holding your parcel. If they do not have your products, please contact us and we will do our best to assist.

5. Returns

You can only return Canterbury products that have been purchased directly through this website. Canterbury products purchased at a retail store or from other websites must be returned to the original store or site from which they were purchased.

If you are not happy with your Canterbury products, please follow our delivery, returns, exchanges and repairs policy, so that we can exchange or refund your order. Canterbury reserves the right to reject the return of products that are not returned in accordance with this policy procedure. We may request that you pay delivery charges to return such goods back to you. Our returns policy does not affect your statutory rights.

Return or exchange

You may exchange or return new, unworn or unused products within 14 days of the date the goods were shipped to you. Canterbury offers UK customers the option of a free exchange providing the item is priced the same or less than the one originally purchased on your order. At present we are unable to offer exchanges to our international customers.

Please note: your right to exchange or return products is separate from your statutory right to cancel your order under the distance selling regulations (see below).

Delivery costs

If you are returning goods for exchange or return you are responsible for the cost of returning the item to us.

We will not refund the original delivery charge in the case of exchanges or returns. 

Please note: you will only be reimbursed the original delivery charge where you exercise your statutory right to cancel within 7 working days. This period begins after the day of receipt of the goods under the distance selling regulations – see statutory right to cancel below.

In the case of returns, you will only be refunded the value of the goods ordered.

We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.

This returns procedure does not affect your statutory right to cancel or any of your other statutory rights.

Statutory right to cancel

If you are a UK or EU customer, in addition to our returns or exchange procedure, you have seven (7) working days (beginning the day after receipt of the goods) to cancel your purchase order under the distance selling regulations.

These legal rights do not apply to non-EU customers.

Delivery costs

Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods and the original delivery charge.

Where you fail to return the product(s) in question or you send them at our expense, or if our appointed courier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty, in which case, such costs shall be at our expense).

Where you exercise your right to cancel within 7 (seven) working days, you should return the goods to us as soon as reasonably practicable. Please note: if we have provided any services as part of the purchase (e.g. products made to order or gift wrapping) and we have begun to provide these services before you have exercised your right to cancel, we shall not reimburse the costs of such services.

How do I exercise my statutory right to cancel?

In order to exercise your right to cancel, please:

a) send an email to customerservices@canterbury.com; or

b) write to us at our address at the end of these terms; making it clear in your correspondence that you are giving notice to exercise your statutory right to cancel.

Your email, letter or fax will be deemed to have been received by us on the date you send it (provided it is sent to the correct address and it is sufficiently clear that you are exercising your right to cancel). Please try and keep the confirmation of any fax, letter or email to demonstrate the date when you sent it.

Conditions for all returns, exchanges or statutory right to cancel

All goods must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service, such as Royal Mail Special Delivery.

With your purchase of Canterbury products, you will receive a delivery note and returns form To return items, whether for exchange or return, simply fill out the form as instructed, include it in the package and attach the label to the outside of the package then post it back to us. If you do not have your returns form, our returns team will be happy to send electronic copies you can print at home. Contact us

Please do not return items to our head office address in Stockport, as all returns are processed at our warehouse in Birmingham If you return items to our head office, your return may be severely delayed.

Discrepancies

If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please accept our apologies. Please contact our customer service team and we will arrange a collection of these good. Any replacements will be sent at no extra cost.

6. Feedback and complaints policy

We welcome any comments about our service, so we can improve it. Our aim is to deal with any problems quickly and fairly. If you wish to complain, please e-mail our customer services team stating clearly that you are making a complaint. Alternatively, call us on the number stated on the website and say that you wish to make a complaint. Our aim is to respond within seven (7) working days, either resolving the complaint, or with a timescale for resolution.

7. Pricing and availability

All prices are quoted in Pounds Sterling and are inclusive of VAT unless otherwise specified. All item prices are exclusive of delivery charges. A list of our international delivery charges can be found on the website. We list availability information for products sold on the website, including on each product information page. We cannot be more specific about availability than what is stated on the site. Dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products are subsequently found to be unavailable.

Despite our best efforts, a small number of the products on the website may be mis-priced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping the products or cancel your order and notify you of such cancellation.

8. Customs

When ordering products from the website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over them and cannot predict what they may be. Customs policies vary widely by country, so you should contact the local customs office for further information. Additionally, please note that when ordering from the website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important and we know you care about how order information is used and shared. International customers and customers dispatching products internationally should be aware that cross-border deliveries can be opened and inspected by customs authorities.

9. Disclaimer and limitation of liability

This website is provided by Canterbury on an “as is” and “as available” basis. Canterbury makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on it. It is expressly agreed by you that your use of this website is at your sole risk.

Canterbury disclaims all warranties, express or implied, including, but not limited to, implied warranties of saleability and fitness for purpose to the fullest extent permissible by applicable law. Canterbury does not warrant that this website, its servers, or e-mail by us are free of viruses or other harmful components. Canterbury will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you might have additional rights.

10. Electronic communications

When you visit the website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11. Disputes

Any dispute relating to your visit to the website or to products you purchase through the website may be submitted to the courts of England and Wales, except that, to the extent you have in any manner violated or threatened to violate Canterbury’ intellectual property rights, Canterbury may seek injunctive or other appropriate relief in any court in any country in the world, and you consent to exclusive jurisdiction of such courts.

12. Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and terms and conditions of sale at any time. Your use of the website and your orders will be subject to the policies and terms and conditions of sale in force at the time that you use the website or that you order products, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of the provisions of these terms and conditions of sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.

13. Events beyond our reasonable control

Canterbury will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

14. Waiver

If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

15. Governing law and jurisdiction

Your use of the website, any purchase by you on the website of any products and these conditions will be governed by and construed in accordance with the laws of England and Wales and will be deemed to have occurred in England. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these terms and conditions of sale.

16. Competitions


HOW DO YOU WEAR YOURS PRIZE DRAW

The following Terms and Conditions apply to the Canterbury ‘How Do You Wear Yours’ Prize Draw organized by Canterbury Limited (the “Prize Draw”). By entering into the Prize Draw entrants agree to be bound by the following Terms and Conditions:

1.    The promoter of this Prize Draw is Canterbury Limited, 1st Floor Houldsworth Mill, Houldsworth St, Reddish, Stockport (the “Promoter”).

2.    In order to enter the Prize Draw, entrants must:

2.1    purchase (1) Canterbury product (the “Canterbury Product”) from the Official Canterbury Website at www.canterbury.com (the “Canterbury Website”); and

2.2    enter the promotional code, “HOWDOYOUWEARYOURS” at the checkout page on the Website.

(the "Entry").

3.    The Prize Draw opens on Friday, 15 March 2013 (the “Opening Date”) and closes at 12pm on Sunday, 14 April 2013 (the “Closing Date”). No entries shall be accepted before the Opening Date or after the Closing Date. Entry is limited to one (1) entry per person. Entries not in accordance with the entry instructions are invalid.

4.    The Prize Draw is open to anyone aged sixteen (16) years old or over, throughout the world. The Prize Draw will be void wherever it is prohibited or restricted by law.  The Prize Draw is specifically closed to employees of the Promoter, Pentland Brands plc, and any associated companies, and their families.

5.    The Promoter does not accept any responsibility for any network congestion, technical failure or other problem in any network, system provider, or otherwise which results in any post on the Website not being properly recorded or received.

6.    PURCHASE IS NECESSARY TO TAKE PART IN THIS PRIZE DRAW. You must buy a Canterbury Product on the Canterbury Website in accordance with clause 2.1 above in order to enter this Prize Draw.

7.    One (1) winner will be selected each day for the duration of the Prize Draw between the Opening Date and the Closing Date specified above (the “Winner”). There will be a total of thirty-one (31) Winners’ for this Prize Draw. The Winner’s will each receive one (1) pair of Canterbury footwear from the Canterbury casual footwear range only chosen at their sole discretion (the “Canterbury Footwear Range”) at a maximum value of forty-five pounds (£45) RRP (the “Prize”).

Please note that the sizing of the footwear in the Canterbury Footwear Range and the Prize itself is only available in UK size 6 and above.

8.    The Winner’s each agree not to sell, order to sell or use the Prize for any commercial or promotional purposes (including placing the Prize on an internet auction site).

9.    The Prize may be altered or varied at the Promoter’s sole discretion and substituted with a prize, which, in the Promoter’s sole opinion, is a suitable alternative. The Prize is subject to availability. There are no cash alternatives and the Prize is not negotiable, exchangeable or transferable.

10.    The Winners’ will be drawn at random every Monday of the Prize Draw between the Opening and Closing Date outlined above from all entries received. The Winners will be contacted by email on the same day selection has taken place.

11.    The Winners must claim their Prize within seven (7) days of notification. If the Winners cannot be successfully contacted by this time, the Promoter reserves the right to select another randomly selected winner from the remaining eligible entries and thereafter until thirty-one (31) Winners have been successfully contacted.

12.    The Prize Draw will be made by an independent person and the Promoter’s decision is final. No correspondence will be entered into.

13.    The Winners’ name and county will be made available to those who email marketing@canterbury.com.

14.    By entering the Prize Draw:

18.1    you agree that any winning Entry of the Prize Draw (“Winning Entry”), may be used by  the Promoter (and its partners) for the marketing and promotion of this and future competitions (“Competition Marketing and Promotional Purposes”);

18.2    you hereby acknowledge that the Promoter may have to crop and re-size the Winning Entry as necessary for Competition Marketing and Promotional Purposes;

18.3    you hereby acknowledge that the Winner’s name shall appear on all Winning Entries reproduced for Competition Marketing and Promotional Purposes;

18.4    you hereby grant the Promoter and its associated companies a non-exclusive, irrevocable, worldwide licence for the Winning Entry in all media for the uses described in 18.1.1 above for 2 (two) years following the date of announcement of the Winner; and

18.5    you acknowledge that the Promoter may contact you and afford you the opportunity to negotiate the terms of any additional  usage of Entries falling outside of the Competition Marketing and Promotional Purposes.

15.    Information regarding personal data provided in the entry form will be collected, stored and processed in a database for the purpose of managing entry into this Prize Draw. Such information will not be used for any other purpose than as stated in these Terms and Conditions or as separately accepted by you. If you have separately agreed to receive communications from the Promoter then your personal data may be used for such purposes, including direct marketing.

All information submitted to the Promoter as part of this Prize Draw will be treated in accordance with the Promoter’s privacy policy at www.canterbury.com and will be held and processed in accordance with the requirements of the 1998 Data Protection Act.

16.    The Promoter reserves the right to amend these Terms and Conditions and/or cancel the Prize Draw at its sole discretion.

17.    To the maximum extent permitted by law, the Promoter and its related entitles shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons or property which may be sustained in connection with receipt, ownership or use of the Prize.

18.    By entering this Prize Draw entrants agree to be bound by these Terms and Conditions. All entry instructions from part of these Terms and Conditions. English law governs this Prize Draw and each party submits to the exclusive jurisdiction of the English courts.

How Do You Wear Yours - Prize Draw - Social Media Campaign

The following Terms and Conditions apply to the Canterbury ‘How Do You Wear Yours’ Prize Draw organized by Canterbury Limited (the “Prize Draw”). By entering into the Prize Draw entrants agree to be bound by the following Terms and Conditions:

• The promoter of this Prize Draw is Canterbury Limited, 1st Floor Houldsworth Mill, Houldsworth St, Reddish, Stockport (the “Promoter”).

• In order to enter the Prize Draw, entrants must:

Either,

• visit the Official Canterbury Twitter page at http://twitter.com/canterburyNZ; and

• elect to follow Canterbury; and
• upload a photograph of yourself wearing a pair of Canterbury footwear, including the hash tag “#howdoyouwearyours”to @CanterburyNZ;

Or;

• using Intagram, upload a photograph of yourself wearing a pair of Canterbury footwear, including the hash tag “#howdoyouwearyours” to @CanterburyNZ;

(collectively, the "Social Media Channels")

(the "Entry").

• The Prize Draw opens on Thursday, 21 March 2013 (the “Opening Date”) and closes at 12pm on Wednesday, 31 July 2013 (the “Closing Date”). No entries shall be accepted before the Opening Date or after the Closing Date. The number of entries by a person is not limited. Entries not in accordance with the entry instructions are invalid.

• The Prize Draw is open to anyone aged sixteen (16) years old or over, throughout the world. The Prize Draw will be void wherever it is prohibited or restricted by law.  The Prize Draw is specifically closed to employees of the Promoter, Pentland Brands plc, and any associated companies, and their families.

• Your photograph must not disparage the Promoter, or any other party affiliated with the promotion, nor infringe the intellectual property rights of any third party. This includes the use of third party copyright or a third party’s right of personality/publicity. Your photograph shall not feature any other person’s name, image or voice, reference competitive products or comprise of words or photographs which are obscene or vulgar, offensive, abusive, harmful, threatening, libellous, defamatory, invasive of another’s privacy, sexually or racially or ethically or religiously insulting, harassing, profane or otherwise unlawful. The Promoter reserves the right, at its sole discretion, to remove your photograph from the Social Media Channels if it is in breach of this clause.

• By submitting your photograph, you warrant that the photograph was created solely by you, and that you are the person featured in that photograph.

• By submitting your photograph, you warrant that you shall procure the necessary consents, licences and other such authorisation from any third party (including without limitation any models or members of the public) that may form part of your photograph.

• The Promoter does not accept any responsibility for any network congestion, technical failure or other problem in any network, system provider, or otherwise which results in any post on the Social Media Channels not being properly recorded or received.

• This promotion is in no way sponsored, endorsed, administered by or associated with Apple Inc, Twitter or Instagram. Furthermore, you understand that you are providing your details and the photograph to the Promoter and not to Twitter or Instagram. The information you provide will only be used by the Promoter for the purposes of managing this promotion.

• NO PURCHASE OF ANY KIND IS NECESSARY TO TAKE PART IN THIS PRIZE DRAW. You do not have to buy or subscribe to any Canterbury product in order to enter this Prize Draw.

• There will be five (5) winners only (the “Winner”). The Winner's will each receive one (1) Apple iPad mini, 16GB, 7.9-inch Display (the “Prize”).

• The Winner agrees not to sell, order to sell or use the Prize for any commercial or promotional purposes (including placing the Prize on an internet auction site).

• The Prize may be altered or varied at the Promoter’s sole discretion and substituted with a prize, which, in the Promoter’s sole opinion, is a suitable alternative. The Prize is subject to availability. There are no cash alternatives and the Prize is not negotiable, exchangeable or transferable.

• The Winner will be drawn at random on 5 August 2013 from all entries received. The Winner will be contacted by direct message on Twitter and / or Instagram on the 5 August 2013.

• The Winner must claim their Prize by 31 August 2013. If the Winner cannot be successfully contacted by this time, the Promoter reserves the right to select another randomly selected winner from the remaining eligible entries and thereafter until five (5) winners have been successfully contacted.

• The Prize Draw will be made by an independent person and the Promoter’s decision is final. No correspondence will be entered into.

• The Winner’s name and county will be made available to those who email marketing@canterbury.com.

• By entering the Prize Draw:

18.1 you agree that any winning Entry of the Prize Draw (“Winning Entry”), may be used by  the Promoter (and its partners) for the marketing and promotion of this and future competitions (“Competition Marketing and Promotional Purposes”);

18.2 you hereby acknowledge that the Promoter may have to crop and re-size the Winning Entry as necessary for Competition Marketing and Promotional Purposes;

18.3 you hereby acknowledge that the Winner’s name shall appear on all Winning Entries reproduced for Competition Marketing and Promotional Purposes;

18.4 you hereby grant the Promoter and its associated companies a non-exclusive, irrevocable, worldwide licence for the Winning Entry in all media for the uses described in 18.1.1 above for 2 (two) years following the date of announcement of the Winner; and

18.5 you acknowledge that the Promoter may contact you and afford you the opportunity to negotiate the terms of any additional  usage of Entries falling outside of the Competition Marketing and Promotional Purposes.

• Information regarding personal data provided in the entry form will be collected, stored and processed in a database for the purpose of managing entry into this Prize Draw. Such information will not be used for any other purpose than as stated in these Terms and Conditions or as separately accepted by you. If you have separately agreed to receive communications from the Promoter then your personal data may be used for such purposes, including direct marketing.

All information submitted to the Promoter as part of this Prize Draw will be treated in accordance with the Promoter’s privacy policy at www.canterbury.com and will be held and processed in accordance with the requirements of the 1998 Data Protection Act.

• The Promoter reserves the right to amend these Terms and Conditions and/or cancel the Prize Draw at its sole discretion.

• To the maximum extent permitted by law, the Promoter and its related entitles shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons or property which may be sustained in connection with receipt, ownership or use of the Prize.

• By entering this Prize Draw entrants agree to be bound by these Terms and Conditions. All entry instructions from part of these Terms and Conditions. English law governs this Prize Draw and each party submits to the exclusive jurisdiction of the English courts.

© Canterbury Limited 2013. All Rights Reserved.

 
17. Our Details

Canterbury.com is owned by Canterbury of New Zealand Ltd, 1st Floor Houldsworth Mill, Houldsworth St, Reddish, Stockport, SK5 6DS. Contact us

18. Promotions

20% DISCOUNT FOR O2 CUSTOMERS

1.In conjunction with O2 priority, Canterbury is offering 20% off the Canterbury casual footwear range (the “Footwear Products”) purchased online at www.canterbury.com for O2 customers only (the “Offer”).

2.The Offer is valid from 9am on 22 April 2013 until midnight (GMT) on 15 May 2013.

3.The Offer can be used by adding the Footwear Products to your basket and entering the promotional code you have received from 02. To receive this code, you must text [MOMENTS ] to 2020.

4.The Offer is only redeemable for O2 customers only, against full priced Footwear Products purchased online at www.canterbury.com.

5.This Offer can only be used once per customer.

6.The Offer is non-transferable, cannot be used for purchases in-store or exchanged for cash.   

7.The Offer cannot be used in conjunction with any other offer.

8.A copy of your proof of purchase should be retained for refund purposes.

9.Canterbury reserves the right to amend these Terms and Conditions, or to discontinue the Offer at any time.  

10.If you return any product(s) purchased under this Offer, you will receive a full refund of the Offer amount paid by you for the product(s). 

11.Nothing in these Terms and Conditions shall affect your statutory rights.

12.The Offer shall be governed in accordance with the laws of England and Wales.

Refund Policy

1.If you wish to return any product(s) purchased under the Offer, the Offer will cease to apply. You must therefore return all products and a copy of your proof of purchase. A full refund of the Offer amount will then be given.

2.Our full Returns Policy applies, please refer to these policies at www.canterbury.com for full details.