Terms of service
E-COMMERCE TERMS OF SALE – “CANTERBURY”
Effective Date: 30 July 2026
1. APPLICABILITY
These Terms of Sale apply to all purchases of Canterbury products made on the Website. By placing an order on the Website, you agree to be legally bound by these Terms of Sale. Please read the Terms of Sale carefully before purchasing any products on the Website. Your use of the Website is also governed by Canterbury Terms of Use, Privacy Policy and Cookie Policy which are incorporated herein by reference and as amended from time to time.
2. PLACING ORDERS ON THE WEBSITE
ELIGIBILITY TO ORDER
To place an order on the Website, you must be at least 18 years old or older, as required under applicable law, or acting with parental or guardian consent where legally required. You are strictly prohibited from purchasing any of the products on the Website for resale. Canterbury have the right to, without any limitation, restrict sales to you, cancel your orders, and/or suspend or close your account where reasonably necessary. If we cancel an order because you are not eligible to order, it will be without charge to you.
RESTRICTIONS ON LARGE ORDERS
We reserve the right to impose limits on the number of units of any product that you may purchase in a single order or across multiple orders. This includes, without limitation, the right to restrict, refuse, or cancel orders that we believe, in our sole discretion:
· involve the purchase of multiple units of the same product that exceed normal personal use;
· form part of a pattern of repeated large orders;
· indicate purchasing for resale, commercial use, or distribution; or
· are otherwise inconsistent with these Terms of Sale.
If we cancel an order under this clause, we will refund any amounts you have already paid for the cancelled products. We may also, at our discretion, suspend or close your account if we reasonably believe you are attempting to purchase products for resale.
This clause does not affect your statutory rights.
OUR CONTRACT WITH YOU
When you place an order to purchase a product on the Website, we will send you an email acknowledging receipt and containing details of the order, this represents an offer by you. The offer is accepted by us when we send you an email confirming that the products are shipped to you (“Shipping Confirmation”). At the point when the Shipping Confirmation is sent to you, a contract containing these Terms of Sale comes into existence and is binding on you and us (“Contract”). Whilst we will do our best to fulfil your order once accepted, if we cannot fulfil your order, we will inform you of this in writing and the order will be cancelled with a refund processed.
OUR RIGHT TO REJECT OR CANCEL A CONTRACT
Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:
· the product is not available / in stock;
· your billing information is not correct or not verifiable;
· your order is flagged by our security systems as an unusual order or an order susceptible to fraud;
· you are under the legal age in your country;
· we believe you are a reseller;
· there was an error in the price displayed on the Website;
· we could not deliver to the address provided by you;
· due to an Event Outside Our Control (see below); or
· in the event of misspellings or other errors or mistakes in the Website information.
FRAUD CHECK
When you place an order, we may carry out verification checks before fulfilment, including address verification and fraud screening. We use both automated and manual processes in line with the fraud prevention measures described in our Terms of Use, to identify unusual, suspicious or potentially fraudulent transactions. We reserve the right to cancel any order where reasonably suspect fraud or unauthorised activity, and any suspected fraud on the Website may be investigated and, where appropriate, reported to the relevant authorities and/or prosecuted.
3. PRICES AND PAYMENT
We accept a range of payment methods, including major credit cards and debit cards, and alternative payment options made available at checkout from time to time.
PRICES AND CURRENCY
All prices displayed on the Website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable, unless otherwise stated. Prices displayed on the Website do not include delivery charges. Delivery charges (where applicable) will be calculated and displayed during checkout before you submit your order. The total price payable, including GST and delivery charges, will be displayed on the final checkout page and confirmed in your Order Confirmation.
If you use a payment method linked to an account in another currency, your financial institution may apply exchange rates or fees which are outside our control.
KLARNA
Canterbury acts as an introducer and not a lender for unregulated credit products provided by Klarna Bank AB (publ). Credit is only available to permanent Australian residents aged 18+, subject to status. T&Cs apply. Klarna’s “Pay in 30 days” and “Pay in 3 instalments” are unregulated and not supervised by the FCA. Borrowing beyond your means could seriously affect your financial status, please ensure you can meet your repayment obligations before choosing a Klarna option.
SHOP PAY INSTALLMENTS
Shop Pay Installments offers credit in partnership with Affirm as lender. Affirm provides unregulated credit, subject to a credit check and minimum spend, which may vary. Terms apply. Australian residents only, 18 and over with a debit card. A deposit is required at checkout. Missed payments could affect your financial status. You can find out more here.
STORE CREDIT
Any credit will be valid for three (3) months from the date of issue. Credit will show at checkout when choosing your payment option. Credit can only be used on www.canterbury.com.
PRICE CHANGES
The prices of products will be displayed on the Website. Prices may change from time to time, but the changes will not affect any order which we have confirmed in an Order Confirmation.
We take reasonable care to keep up to date on the Website but despite our efforts, some products may be incorrectly priced. If a product’s correct price is lower than our stated price, we will charge the lower amount. If a product’s correct price is higher than our stated price, we will at our discretion, either contact you and ask if you want to continue with your purchase at the higher price or cancel your order and notify you of the cancellation.
TITLE TRANSFER
We will retain title in any product(s) until we have received full payment for such product(s), at which point the title will transfer to you.
4. PRODUCT DESCRIPTION AND IMAGES
While we take reasonable care to ensure that all product descriptions, images and specifications on the Website are accurate and up to date, they are provided for general information only. Due to differences in device display settings, lighting conditions and manufacturing processes, the colours and appearance of products may vary slightly from the images shown on the Website.
We do not guarantee that your device’s display of any colour will be accurate. Any minor variations in colour, material, dimensions or finish that do not materially affect the quality or performance of the product will not constitute a defect or misdescription. This does not affect your statutory rights in relation to products that are faulty or not as described.
5. DELIVERY OF THE PRODUCTS
DELIVERY
If we are unable to deliver your order within a reasonable time, we will contact you to advise you of the delay and, where appropriate, provide you with the option of cancelling your order for a full refund.
Delivery will be at the address specified in your order. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you giving us incorrect delivery information.
Please see our Delivery Policy for further information on our delivery methods, locations and charges (if applicable).
RISK IN THE PRODUCTS
You are responsible for the products, and the risk of loss or damage passes on to you, once they come into your physical possession (or that of a person you nominate to receive them).
6. RETURNS AND CANCELLATIONS
RETURNING YOUR ORDER
You may return new, unworn or unused products within 30 days of the date you receive them for a refund, provided they satisfy the conditions set out in our Returns and Refund Policy. If you would like to exchange a product when delivered, you must return the goods for a full refund and re-order the product needed. This does not affect your statutory rights to withdraw or return faulty or misdescribed products.
You can only return Canterbury products that have been purchased directly through this Website. Canterbury products purchased at a retail store or from other third-party websites much be returned to the original store or site from which they were purchased.
Please return items unused and, where possible, in their original packaging. You must take reasonable care of the goods while they are in your possession – if items are returned damaged or not in the same condition, we may reduce your refund to reflect any loss in value.
To make a return, visit our Returns and Refund Policy and follow the on-screen instructions to generate your return label on the Returns Portal. You are responsible for the cost of return (unless the goods are faulty), although you may have the option to purchase a pre-paid returns label through the portal.
Pack your items securely and attach the label so it is clearly visible. If you cannot access the Returns Portal, please contact our Customer Services team using the Contact Us Form or alternatively at customerservice@canterbury.com and they will send you the required documents.
All returns must be sent to our designated returns warehouse, as detailed on your return label.
RETURN OF MULTI-BUY ITEMS
Where any qualifying Multi-Buy products are returned (except where products are exchanged because they are faulty or defective), we may require you to return all products delivered as part of that Multi-Buy offer in accordance with the Returns and Refund Policy. Alternatively, we may charge you the full price quoted on the Website at the time of purchase, for any products you retain, in accordance with our Returns and Refund Policy.
CANCELLING AN ORDER BEFORE DELIVERY
You may cancel any order free of charge and without giving us a reason, provided it has not yet been shipped. Otherwise, the product(s) will be delivered to you and may be returned in accordance with the Returns Procedure found in the Returns and Refund Policy.
CANCELLING AN ORDER AFTER DELIVERY – CHANGE OF MIND
We offer a voluntary change of mind returns policy as set out in our Returns and Refund Policy. Unless required by the Australian Consumer Law, we are not required to provide a refund or exchange if you change your mind about a purchase. Where a change of mind return is accepted, the product must be returned in accordance with our Returns and Refund Policy.
This change of mind returns policy is offered in addition to, and does not limit, your rights under the Australian Consumer Law.
CANCELLING AN ORDER AFTER DELIVERY – FAULTY PRODUCTS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If you believe a product is faulty, damaged or not as described, please contact our Customer Service team as soon as reasonably practicable. We may ask you to provide photographs or other information to help assess the issue.
If the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced within a reasonable time. If this is not done, you are entitled to a refund or a replacement in accordance with Australian Consumer Law.
Where a product is confirmed to faulty or does not comply with the Australian Consumer Law, we will meet our obligations under the law, including reimbursing any reasonable costs of returning the product where applicable.
If, following inspection, we determine that the product is not faulty or not misdescribed, your statutory rights to a refund or repair will not apply and the product will be returned to you. We may, at our discretion, offer a goodwill refund or exchange.
REFUND INFORMATION
Refunds approved under these Terms or the Australian Consumer Law will be processed using the original payment method, unless otherwise agreed.
We aim to process refunds promptly after the returned products have been inspected or, where appropriate, after receiving satisfactory evidence that they have been returned.
7. EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, first, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, government restrictions or lockdowns, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:
a) We will contact you as soon as reasonably possible to notify you; and
b) Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above.
8. LIMITATION OF LIABILITY
Nothing in these Terms of Sale excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
We only supply products for domestic and private use. You agree not to use the products for any commercial, business or resale purposes, and therefore, subject to the above and to the fullest extent permitted by law, Canterbury will not be liable for any indirect, incidental, special or consequential loss, including for any business losses, including (without limitation) loss of profit, loss of revenue, loss of business opportunity, loss of anticipated savings or business interruption, arising out of or in connection with your purchase or use of the products.
We are not responsible for any delay or failure to perform our obligations under these Terms of Sale if such delay or failure is caused by an Event Outside Our Control, as described in these Terms.
Except as expressly stated in these Terms of Sale, and to the extent permitted by applicable law, our total liability to you in respect of any loss or damage arising out of or in connection with the Contract (whether in contract, tort, negligence, breach of statutory duty or otherwise) is limited to the maximum extent permitted by law.
This clause does not affect your statutory rights, including your rights relating to products that are faulty or not as described under the Australian Consumer Law.
9. CHOICE OF LAW / JURISDICTION
These Terms of Sale, their subject matter and their formation are governed by the laws of Australia. We both agree to the non-exclusive jurisdiction of the courts of Australia, and where applicable, the courts of the State or Territory in which you reside, to settle any dispute or claim arising out of or in connection with these Terms of Sale or your use of the Website.
10. FEEDBACK OR COMPLAINTS
We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please contact us stating clearly that you are making a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint, or with a timescale for resolution.
