Terms and Conditions

These General Terms and Conditions exclusively apply to all business relations between a customer (hereinafter referred to as the "Customer") and Canterbury of New Zealand Ltd (hereinafter referred to as "Canterbury") relating to products offered by Canterbury of New Zealand and purchased by the Customer through the website as defined below.

*We do not sell, deliver or market to the United States from this website. Customers in the United States should access the e-commerce pages in the USA section of the canterbury.com website, on www.CanterburyNZusa.com

Orders placed by the Customer via the website http://www.canterbury.com (hereinafter referred to as the "Website") for the products offered by Canterbury through the Website are only an offer to conclude a sales contract. The sales contract is only concluded upon the confirmation of the order by e-mail by Canterbury to the Customer. The e-mail by means of which Canterbury confirms the receipt of the order to the Customer shall not qualify as confirmation of the order.

The contract partner of the Customer is Canterbury of New Zealand Ltd., with registered offices at Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR, UK, registered with The British Chambers of Commerce in 65 Petty France, London, SW1H 9EU, UK.

Canterbury shall be free to engage the services of third parties for the performance of its obligations under a sales contract.

Canterbury decides at its sole discretion whether or not to accept any order.

Should Canterbury not show any reaction with 10 business days after the order has been placed, then the order is deemed to have been rejected.

All information provided by Canterbury, whether through electronic intermittence or by telephone, shall be as accurate as reasonably possible. However, Canterbury shall not be liable for any error. More specifically, delivery data shall be indicative only and the images of products offered on the Website are for illustration purposes only and Canterbury shall not be bound thereby in any way whatsoever.

Canterbury reserves the right to deliver products that are equal in quality, price and/or function instead of the products ordered by the Customer.

The price of a product as shown on the Website (hereinafter referred to as the "Purchase Price") is inclusive of applicable taxes but exclusive of shipping costs.

Canterbury reserves the right to change the Purchase Price of any of the products offered at any time.

The Customer bears the shipping costs, which shall be added to the Purchase Price. The Customer is informed of the amount of the shipping costs during the order transaction via the Website. Costs which may arise due to customs duties or customs clearance are not borne by Canterbury.

The Customer has a right to dissolve the sales contract as per the terms set forth below. The Customer is not obliged to include the reason for dissolving the sales contract. The dissolution shall be made in writing or by return of the products within thirty (30) days of receipt of the products by the Customer to Canterbury.

The Customer bears the direct costs and risks of the returned products.

A right of dissolution does not exist with regard to products made according to the Customer's specifications, which are personalised or which are not suitable for return due to their nature and/or constitution.

If the Customer exercises his/her right of dissolution, (s)he is obliged to return the products as soon as reasonably possible but at least within thirty (30) days of the dissolution.

Canterbury has the right to set off any depreciation of products returned in case of (mis)use of the products. This is not applicable if the depreciation is the sole result of the examination of the products.

The return of the products shall, as much as possible, include the original packaging, and shall be done to the address:

Canterbury eWarehouse
1st Floor Houldsworth Mill
Houlsworth Street
Reddish
Stockport
Cheshire
SK5 6DS
United Kingdom

In case of an effective return, payments already received are to be refunded.

In case a Customer wishes to file a written complaint regarding any part of concluding or executing a sales contract following an order made by Customer via the Website, Customer is entitled to do so at the following address:

Canterbury eCommerce Customer Service
1st Floor Houldsworth Mill
Houlsworth Street
Reddish
Stockport
Cheshire
SK5 6DS
United Kingdom

Delivery is made to the address stipulated by the Customer.

Canterbury reserves the right to deliver products ordered partially.

Products shall only be dispatched to the Customer after full payment has been received by Canterbury.

If the Customer does not pay any amount s/he owes pursuant to the foregoing, s/he is in default without notice. As soon as the Customer is in default on any payment, all Canterbury remaining claims on the Customer are due, and the Customer is immediately in default without notice with respect to those claims. As from the day on which the Customer is in default, s/he owes to Canterbury a late interest of 1.5% per month or part of a month during which the default continues.

All products delivered by Canterbury remain the property of Canterbury until such time as the Customer has paid in full all amounts owed to Canterbury in connection with the products delivered, including damages, costs and interest. The Customer has no right of retention with respect to these products.

The washing and maintenance instructions indicated on the tags of the products are pointed out to the Customer. Canterbury does not bear costs or compensate any damage occurring to products due to improper handling.

Canterbury is never obliged to pay compensation for damages except if and insofar as the damage suffered was inflicted intentionally or by the gross negligence of Canterbury or its own employees. Canterbury's liability for loss of profits, consequential or indirect damages is, however, at all times excluded, except in the case of intention on the part of Canterbury itself.

In all cases in which Canterbury is obliged to pay compensation for damages, this will never be higher than, at its option, either the invoice value of the product delivered to which or in connection with which the damage was caused, or, if the damage is covered by an insurance policy of Canterbury, the amount that is actually paid out by the insurer with respect thereto.

Any claim towards Canterbury, except those recognised by Canterbury, lapses after a period of 12 months from the time the claim arose.

Canterbury, is entitled to invoke force majeure if the implementation of the agreement is, in whole or in part, temporarily or not, prevented or impeded by circumstances reasonably out of its control, including site or building blockades, strikes, specific work interruptions or work-to-rule slowdowns and lockout, delay in the provision to Canterbury of parts, goods or services ordered from third parties other than by circumstances to be imputed to Canterbury, accidents and interruptions of business operations.

In the case of force majeure on the part of Canterbury, its obligations are suspended. If the force majeure lasts longer than three months, Canterbury and the Customer are both authorised to rescind the non-feasible parts of the agreement by a written declaration.

The Customer acknowledges that Canterbury is and remains the sole and exclusive owner of all trade names, brand names, domain names, patents, copyrights, database rights, registered and unregistered designs and other proprietary trademarks of Canterbury.

The Customer will in no event be granted Canterbury's proprietary rights.

In particular, the Customer shall not register or use Canterbury proprietary rights in any manner whatsoever.