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Delivery & Returns

At Canterbury we are proud to offer a fast and efficient delivery service. We are happy to send goods worldwide – and your package can be delivered to wherever is most convenient to you.
Orders are shipped via DPD where a signature is required. 
 
UK deliveries
 
Standard delivery - £3.80
Standard deliveries take up to 3 working days.
Next Day Shipping - £4.80 (Uk Mainland only)
All orders must be placed by 1PM. All orders delivered the next working day (excludes Saturdays & Sundays). We are unable to provide a next day service to the following destinations. click here
Saturday Delivery - £8.50
All orders must be placed before 12pm Friday.
 
Please note we do not deliver to PO Box addresses.
 
Delivery to BFPO addresses is FREE.
 
Order tracking
 
You can track your order online at www.dpd.co.uk/tracking. DPD operates between 9.00am and 6.00pm. All customers will receive an email or text on the morning of delivery providing a specific hours’ window for the goods to arrive. 
 
International deliveries
 
Austria delivery - £12.00
Belgium delivery - £10.00
BFPO delivery - £0.00
Switzerland delivery – £25.00
Cyprus delivery - £10.00
Czech Republic delivery - £15.00
Germany delivery - £10.00
Denmark delivery - £10.00
Spain delivery - £10.00
Finland delivery - £15.00
France delivery - £10.00
Greece delivery - £25.00
Hungary delivery - £15.00
Republic of Ireland delivery - £10.00
Isle of Man delivery - £10.00
Italy delivery - £10.00
Channel Isles delivery - £10.00
Lithuania delivery - £20.00
Luxembourg delivery - £10.00
Malta delivery - £10.00
Northern Ireland - £10.00
Netherlands delivery - £10.00
Poland delivery - £10.00
Portugal delivery - £15.00
Sweden delivery - £15.00
USA Delivery - £25.00
 

 
When ordering products from the website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over them and cannot predict what they may be.
For more information please contact customerservices@canterbury.com
 
Canterbury cannot be held accountable for delays in customer clearance.
 
Import duty
 
Customers are liable for any local sales taxes or import duties that may be charged on ordered item(s). Customers are also responsible for providing information required by local customs to ensure goods are cleared. Customs charges vary from country to country, Canterbury has no control over these charges and is unable to advise how much they will be. For more information on customers and import duty charges, please contact your local customs office.
 
Occasionally goods may be subject to delays due to customs or weather. 
 
Refunds and Exchanges
 
Unwanted items can be returned within 14 days for a refund or exchange. For exchanges please complete the returns form provided with your order, enclosed in your original package. If requested we will refund the monetary value of the items returned, at the price you purchased them, but not the delivery charges (if applicable).
 
Goods must be returned in the same condition as received, with all packaging. Canterbury reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
 
If you are returning an item because of an error on our part or because it is faulty, we will arrange for the collection. Please contact our customer support team: customerservices@canterbury.com
 
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account details have expired. Please allow up to 14 days for your refund to be processed. Our returns procedure does not affect your statutory rights.
 
Canterbury.com offers UK customers the option of a free exchange providing the price of the item is the same or less than the one originally purchased. 
 
At this moment in time we are unable to offer an exchange service to our international customers.
 
Returning items by post
 
Canterbury provide a free returns label for the UK & NI. If you arrange your own return via Royal Mail or another courier service, please complete the returns slip provided, and enclose this in your order. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.
 
Please return to;
Canterbury Of New Zealand 
Premier Mill
West Street
Great Harwood
Blackburn
BB6 7LT
Our Returns Procedure does not affect your statutory rights.
 
Returns (International)
 
Canterbury does not cover the cost of international returns by post. Please return your items via the Post Office. Be aware your parcel could become stuck in customs and you will be responsible for any fees incurred. Make sure you have completed the returns slip provided with your order and enclose it in your return parcel. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.
 
We are currently unable to offer exchanges to our international customers.