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Delivery Details

Delivery Details

At Canterbury we are proud to offer a fast and efficient delivery service. We are happy to send goods worldwide – and your package can be delivered to wherever is most convenient to you.

For orders outside the UK and EU, customs or import duties may be levied once the package reaches its destination country. Canterbury is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Canterbury has no control over these charges, and cannot predict what they might be. Customs policies vary widely from country to country, please contact your local customs office for more information. Delivery times may vary due to circumstances beyond our control. 

All orders placed on the Canterbury website are made subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.

We offer both standard and express delivery types for UK & EU, and a standard delivery type for the rest of the world. 

Member states of the EU are; UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

In total we deliver to over 50 countries worldwide, so there are more ways to get your favourite Canterbury kit, regardless of where you are across the globe.

Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.

We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email. In most cases carriers do not operate or deliver on Bank Holidays.

CCC Saver - £2.50

Delivery for this service is up to 5 working days. This service includes the United Kingdom mainland, Northern Ireland, Scottish Highlands and Islands. Channel Islands customers may have to pay import duty, and there may be a slight delay in delivery due to customs inspection.

We strive to have your order with you within 5 working days. You are able to nominate an alternative delivery address (such as your place of work) at the time of ordering, if this is more convenient for you.

UK Standard Delivery - £3.80

Delivery for this service is up to 3 working days. This service includes the United Kingdom mainland, Northern Ireland, Scottish Highlands and Islands. The Channel Islands are also included within this service. Channel Islands customers may have to pay import duty, and there may be a slight delay in delivery due to customs inspection.

We strive to have your order with you within 3 working days, where a signature will normally be required on arrival. You are able to nominate an alternative delivery address (such as your place of work) at the time of ordering, if this is more convenient for you.

Express Delivery - £4.80 (Orders Placed by 1pm)

Delivery for this service is next working day where a signature will normally be required on arrival. This service includes the United Kingdom mainland, Northern Ireland, but excludes the Scottish Highlands.

Saturday Delivery £8.00 (Orders placed by 1pm on Fridays)

Delivery for this service includes the United Kingdom mainland, Northern Ireland, but excludes the Scottish Highlands. The Channel Islands are also included within this service, although the UK VAT will be removed from the order value, the prices on display automatically update. Channel Islands customers may have to pay import duty, and there may be a slight delay in delivery due to customs inspection

Delivery to BFPO addresses is FREE.

EU Standard Delivery £8.00 

Delivery usually within 3-7 working days. We strive to have your order with you within 6 working days.

Please note that orders over a certain value may be delivered via a specialist courier. This type of courier will typically require a signature, and may not make deliveries on Saturdays.

Dependent upon the carrier used for this service, if you are not able to take delivery of your order, the parcel will be taken to either your local Post Office sorting office or the carrier's local depot. You will be advised which location and how you can collect your order on the card the carrier leaves at the delivery address.

EU Express Delivery £14.00

Delivery usually within 1-3 working days. Delivery should take place within one to three working days, dependent upon destination country.

Saturday delivery may be possible, but this varies by country. 

Upon delivery of your order, a signature will be required.

If you are not able to take delivery of your order, a card will be left at the delivery address with instructions on how to organise re-delivery/collection.

Worldwide Non EU £18.00

Delivery for this service is 7 -10 working days, we strive to have your order with you within 8 working days.

Saturday delivery may be possible, but this varies by country.

The cost advised to you will exclude United Kingdom VAT as non-European Union orders are exempt. 

Please note that orders over a certain value may be delivered via a specialist courier. This type of courier will typically require a signature, and may not make deliveries on Saturdays.

Dependent upon the carrier used for this service, if you are not able to take delivery of your order, the parcel will be taken to either your local Post Office sorting office or the carrier's local depot. You will be advised which location and how you can collect your order on the card the carrier leaves at the delivery address.

 

Delivery Details